Keep your kids warm, dry, and active all winter. This cute, water-resistant puffer jacket is built for ages 5–12 and features a soft fleece lining to block out the coldest weather.

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Shipping Policy

Yuniversal Delivery & Shipping Policy

Yuniversal provides three distinct delivery options tailored to our customers\' locations and preferences, ensuring a fast, reliable, and highly efficient fulfillment experience. Our standard premium service features direct doorstep delivery, where a Yuniversal driver delivers the ordered product straight to the customer\'s doorstep or real-time location. For this option, the delivery fee is calculated dynamically based on the selected delivery tier (timing) and the total weight of the package.

1. Delivery Options & Speeds

We offer flexible delivery speeds tailored to your urgency and schedule:

Express Delivery: You will receive your item at your preferred location within 3 hours after the order is placed.
Same-Day Delivery: You will receive your item at your preferred location within 24 hours after the order is placed.
Scheduled Delivery (Next-Day): When ordering your item, you will have the option at checkout to select a specific, preferred delivery time and location.
Expedited Delivery: We deliver your order as soon as possible within a week using the specialized delivery method of your choice.
Self-Pickup: No delivery fee. You can pick up your order in person at a designated Yuniversal Pickup Station without any delivery cost.

Shipping Restrictions: We currently ship exclusively within Addis Ababa. Expansion to other regions will be announced soon.

2. Order Cut-Off Times

Same-Day Delivery: Orders must be placed and confirmed before 4:00 PM (Local Time). Orders confirmed after 4:00 PM will automatically be processed for Next-Day delivery.
Scheduled Delivery: Delivery slots must be chosen and booked at least 24 hours in advance of the desired delivery window.

3. Marketplace Order Processing Steps

Every order on the Yuniversal marketplace follows a streamlined, multi-step fulfillment pipeline to ensure safety and speed:

STEP 1: Placing the Order

Customer buyers place their orders directly on yuniversal.com or via the Yuniversal mobile application.

STEP 2: Handing Over

Sellers hand over their products to the Yuniversal driver along with an Order Requisition Receiving Note. This step confirms the secure transfer of the requested goods based on a unique Requisition ID and Transaction ID.

STEP 3: Safety Checking and Sorting

All products are brought to a Yuniversal sorting hub, where they are checked for safety, sorted, and organized according to the seller\'s address and target delivery districts.

STEP 4: Order Packaging

All ordered products are securely packaged and attached with receipts. A digital delivery note is instantly synced to the seller\'s dashboard so they can track their inventory in real time.

STEP 5: Order Dispatch

Yuniversal delivery drivers process and fulfill orders on the seller\'s behalf. Our drivers collect the sorted products from our hub and promptly transport them to the buyer.

STEP 6: Delivering the Order

Customers receive their ordered products at their preferred location. Upon delivery, they confirm receipt of the correct items using their unique Order ID and Transaction ID.

4. The Customer Delivery Journey

Confirmation: You will receive an immediate SMS and/or email confirmation containing your transaction details right after checking out.
Dispatch Notice: A real-time notification will be sent to you the moment our delivery rider officially departs our sorting facility with your package.
Receiving the Package: Please ensure that you or an authorized representative is physically present at the destination address. If the recipient is unavailable, our rider will call the primary phone number to arrange a safe alternative drop-off spot or request a reschedule.

Refund Policy

Yuniversal Return & Refund Policy

At Yuniversal, we want to ensure a smooth, transparent, and fair shopping experience. Please review our official guidelines below regarding product returns, eligibility criteria, policy exceptions, and refund procedures.

Core Return Policy

We want you to be fully satisfied with your purchase. If you are not happy with your order, you may initiate a return under the following conditions:

Returns must be initiated within 7 days of receiving the order.
The item must be unused, unaltered, in its original packaging, and include all accessories, manuals, and tags.
Perishable goods, personal care items, and custom-made products cannot be returned.
We do not offer direct exchange services. If you need a different size, color, or variant, please submit a return request for a refund and place a new order for the desired item.

Strictly Non-Returnable Items

Due to hygiene, health, and safety regulations, the following categories cannot be returned for a change of mind, size adjustment, or preference:

Product Category	Restricted Items
Personal Care & Hygiene	Underwear, lingerie, swimwear, socks, and bodysuits.
Beauty & Cosmetics	Opened or unsealed skincare, makeup, fragrances, and hair care products.
Perishable Goods	Groceries, fresh food items, and nutritional supplements.

Return Guidelines & Conditions

To ensure your return request is successfully validated by our inspection team, please ensure the items meet the following criteria:

Keep all factory seals, tags, and accessories intact. The item must be returned in its original box along with any bundled promotional gifts.
You cannot return an item due to a change of mind if its factory seal or protective wrap has been broken.
Your return request will be automatically cancelled if the package is not dropped off at your selected Yuniversal Pickup Station within 3 days following the approval of the return request.

How to Create a Return Request

STEP 1: Log In
Log in to your account on yuniversal.com or the Yuniversal mobile application and navigate to the \"Orders\" section.
STEP 2: Select the Item
Find the specific item you wish to return, click \"See Details\", and then select \"Request a Return\".
STEP 3: Specify the Reason
Select the quantity and choose your specific return reason from the dropdown menu. Provide clear details (and upload photos if applicable) to help our team understand the issue, then click \"Next\".
STEP 4: Choose Drop-Off Location
Select your preferred Yuniversal Pickup Station from the list of available drop-off locations and click \"Next\".
STEP 5: Review & Submit
Select your preferred refund method, fill in your account details if prompted, review your information for accuracy, and click \"Submit\".

Refund Timeline

Inspection: Once the item is successfully dropped off at our pickup station, it will be sent to our hub for quality inspection.
Processing Window: Upon approval, refunds will be processed and issued to your original payment method (or designated bank account) within 5 to 7 business days.

Cancellation / Return / Exchange Policy